Privacy Policy

2. Hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data that is gathered on this website are stored on the host’s servers. This could be, in particular, IP addresses, contact enquiries, meta and communication data, contract data, names, website access information and other data that is generated over a website.

The website is hosted externally for the purpose of fulfilling the contracts of our potential and existing customers (Art. 6, Section 1 lit. b GDPR) and in the interests of a secure, fast and efficient provision of our online offers via a professional provider (Art. 6, Section 1 lit. f GDPR). Provided corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and clause 25 para. 1 of the Telecommunications-Telemedia Data Protection Act (TTDSG) insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

Our host(s) will only process your data to the extent required to fulfil their performance duties as well as our instructions related to these data.

We have appointed the following host:

maxcluster GmbH
Lise-Meitner-Str. 1b
D-33104 Paderborn

Order processing 

 We have concluded an order processing agreement (AVV) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that it only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

3. General notes and mandatory information

Privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. 

If you use this website, various personal data will be collected. Personal data are all data that personally identifies you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens. 

We point out that data transmission over the internet (e.g. email communication) can have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the data controller

The data controller for data processing on this website is:

Novogenia Marketing GmbH
Strass 19
5301 Eugendorf / Austria
Telephone: +43 662 42 50 99 11
Email: service@novogenia.com
The data controller is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g. names, email addresses or similar).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons no longer apply.

General notes on the legal bases of data processing on this website 

Provided you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. If explicit consent has been given for the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) of the TTDSG. Consent may be revoked at any time. If your data is required to fulfil the contract or to carry out pre-contractual activities, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data, if this is necessary to fulfil a legal obligation, on the basis of Art. 6 para. 1 lit. c GDPR. Data can also be collected on the basis of our legitimate interests in accordance with. Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

Note on data transfer to the USA and other third countries

Among other things, we use tools from companies based in the USA and other third countries that are not secure under data protection law. If these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that no level of data protection comparable to that in the EU can be guaranteed in these countries. For example, US companies are obliged to hand over personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for surveillance purposes. We have no influence over these processing activities.

Revocation of your consent to data processing

Many data processing operations are only possible with your explicit consent. You can revoke this consent at any time. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

Right to object to the collection of data in special cases and to direct advertising (Art. 21 GDPR)

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME ON GROUNDS RELATED TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. YOU CAN FIND THE RESPECTIVE LEGAL BASIS FOR THE PROCESSING IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 ABS. GDPR 1). 

IF YOUR PERSONAL DATA ARE PROCESSED IN ORDER TO CONDUCT DIRECT ADVERTISING, YOU HAVE THE RIGHT TO FILE AN OBJECTION AT ANY TIME AGAINST THE PROCESSING OF YOUR DATA FOR THE PURPOSE OF SUCH ADVERTISING; THIS SHALL ALSO APPLY TO PROFILING, INSOFAR AS IT IS ASSOCIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL THEN NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 ABS. GDPR 2).

Right of appeal to the relevant supervisory authority

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the member state of their usual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have any data that we automatically process on the basis of your consent, or in fulfilment of a contract, handed over to you or a third party in a standard, machine-readable format. If you need data to be transferred to another person responsible, this will only be done to the extent that is technically feasible.

Information, deletion and correction

Right to limitation to the processing

You have the right to request limited processing of your personal data. You can contact us about this at any time. You have the right to request limited processing in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to check this. While we are checking it, you have the right to request limited processing of your personal data. 
• If the processing of your personal data was/is unlawful, you can request the limitation of data processing instead of deletion. 
• If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the limitation of the processing of your personal data instead of its deletion. 
• If you have lodged an objection in accordance with Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours’. As long as it has not yet been determined whose interests prevail, you have the right to request the limitation of the processing of your personal data. 

SSL/TLS encryption

This site uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as a site operator. You can recognise an encrypted connection from the address bar of the browser changing from “http://” to “https://” and from the padlock symbol in your browser bar.  If SSL/TLS encryption is enabled, the data you submit to us cannot be read by third parties.

Objection to advertising emails

We hereby object to the use of contact data, which has been published in accordance with the legal notice requirements, for the transmission of advertising and information material that has not been expressly requested. The operator of these pages expressly reserves the right to take legal action if advertising information is transmitted without request, such as through spam emails.

4. Data collection on this website

Cookies

Our website uses cookies. Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). They are automatically deleted at the end of your session. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser. 

In some cases, cookies from third-party companies may also be stored on your device when you visit our website (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services).  Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies are used to evaluate user behaviour or to display advertising. 

Cookies that are required (necessary cookies) to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function) or to optimise the website (e.g. cookies to measure the web audience) are stored on the basis of Art. 6 Section 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for the technically flawless and optimised provision of their services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 Section 1 lit. a GDPR and clause 25 Section 1 TTDSG); the consent can be revoked at any time.  You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, accept cookies for certain cases or in general, and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of our website. 

If cookies are used by third-party companies or for the purpose of analysis, we will inform you about this separately within the scope of this privacy policy and, if necessary, request your consent.

Server login files

The provider of the pages automatically collects and stores information in server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Operating system which is used
• Referrer URL
• Host name of the accessing computer
• Time of server inquiry
• IP address

These data are not merged with other data sources.

The data processing is based on Article 6 (1) lit. f. GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of their website - for this purpose, the server log files need to be recorded.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us in order to process the request and for the case of follow-up questions. We do not pass this data on to third parties without your consent.

This data is processed on the basis of Art. 6 Section 1 lit. b GDPR if your request is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual activities. In all other cases, the processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6 Section 1 lit. f GDPR) or on your consent (Art. 6 Section 1 lit. a GDPR) if this has been requested; consent can be revoked at any time

The information you provide in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer exists (e.g. after your request has been processed). Mandatory statutory provisions - especially retention periods - remain unaffected.

Enquiries by email, telephone or fax

If you contact us by email, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass this data on to third parties without your consent.

This data is processed on the basis of Art. 6 Section 1 lit. b GDPR if your request is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual activities. In all other cases, the processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6 Section 1 lit. f GDPR) or on your consent (Art. 6 Section 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.

The information you provide in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer exists (e.g. after your matter has been processed). Mandatory statutory provisions - especially retention periods - remain unaffected.

5. Analytics tools and advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that enables us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store any cookies and does not carry out any independent analyses. It is only used to manage and display the tools that it integrates. However, Google Tag Manager records your IP address, which may also be transmitted to Google's parent company in the USA.

Google Tag Managers are used on the basis of Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the fast and straightforward integration and management of various tools on their website. Provided corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and clause 25 para. 1 of the Telecommunications-Telemedia Data Protection Act (TTDSG) insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

6. Newsletter

Newsletter­ data

If you wish to subscribe to our newsletter offered on the website, we need you to provide an email address as well as information that allows us to identify you as the owner of this email address and as agreeing to receiving the newsletter. Further data are not collected or are only collected on a voluntary basis. We use newsletter service providers, who are described below, to process the newsletter.

By agreeing to receive the newsletter, I also consent, pursuant to § 174 of the Telecommunications Act, to receive promotional emails about our products, services, activities, promotions, and other relevant initiatives; furthermore, we are entitled to send you reminder emails if the purchasing process has not been completed. This consent can be revoked at any time.

ActiveCampaign

This website uses the services of ActiveCampaign for sending newsletters. The provider is ActiveCampaign, Inc., 1 N Dearborn, 5th Floor Chicago, Illinois 60602, USA. 

ActiveCampaign is a service that helps the dispatch of newsletters to be organised and analysed, among other things. The data you enter for the purpose of subscribing to the newsletter is stored on ActiveCampaign's servers in the USA.

Datenanalyse durch ActiveCampaign

With the help of ActiveCampaign, we are able to analyse our newsletter campaigns. In this way, we can determine if a newsletter message has been opened and which links have been clicked on. In this way, we can determine, among other things, which links were clicked on particularly often.

We can also recognise whether certain previously defined actions were carried out after opening/clicking (conversion rate). For example, we can see whether you made a purchase after clicking on the newsletter.

ActiveCampaign also allows us to divide newsletter recipients into different categories (“clustering”). Newsletter recipients can be categorised by age, gender or place of residence, for example. In this way, the newsletters can be better adapted to the respective target groups. If you do not want any analysis carried out by ActiveCampaign, you will need to unsubscribe from the newsletter. We provide a link in every newsletter message for this purpose.

Legal bases

The data processing is based on your consent (Article 6 (1) (a) GDPR). You can revoke this consent at any time. The legality of the data processing operations already carried out remains unaffected by the revocation. The data is transferred to the USA on the basis of the standard contractual provisions of the European Commission. You can find the details here:

Storage duration

The data provided to us by you for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter mailing list thereafter. Data that have been stored with us for other purposes remain unaffected. After you unsubscribe from the newsletter mailing list, your email address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 Section 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

Order processing

We have concluded an order processing agreement (AVV) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that it only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

7. E-commerce and payment providers

Processing of customer and contract data

We collect, process and use personal customer and contract data to establish, structure the content of and amend our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill the user. The legal basis for this is Art. 6, Para. 1 lit. f GDPR.

The collected customer data are deleted once the order is completed or upon termination of the business relationship and expiry of any existing statutory retention periods. Legal retention periods remain unaffected.